How AngelList moved off Calendly in an afternoon and made instant bookings its edge

The Organization: AngelList is the platform where GPs manage their funds, investors invest in startups, and capital moves between them. Its sales and customer support teams talk to founders, investors and law-firm partners around the world, many times a day, and every one of those conversations starts with someone finding a time.

The Challenge: The teams needed complex round-robin scheduling for sales and customer support calls, spread across a global team, and Calendly wasn't able to deliver it. Scheduling was handled by hand, took time, and let opportunities slip.

The Solution: AngelList evaluated Calendly and Chili Piper and chose Cal.com after finding it on Twitter. The move took a few hours. The hardest part wasn't Cal.com at all: it was replacing every Calendly link in the help center, the automated emails and the codebase. No customizations were needed; everything worked out of the box.

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Two teams run on Cal.com today, customer support and sales, booking external meetings many times per day. Cal.com's webhooks connect bookings to AngelList's homegrown CRM and to Slack, so the rest of the company sees what was booked without anyone re-typing it.

Why Cal.com?: Two features carry the most weight. The embedded calendar on AngelList's contact page lets anyone book straight from the website. And the instant call feature, which AngelList reserves for premier customers, connects a customer or partner to the team right away instead of making them wait for a slot.

“The basic scheduling meets expectations, but the instant booking feature enables us to delight our customers and partners.”

The Impact: Time to resolution matters to AngelList's customers and partners, and instant bookings are where the difference shows: they save customers and partners the wait before speaking to someone, and law-firm partners in particular have told AngelList how much they like it. Time-zone handling and availability set-up "just work", the team is happy with the tool, and compared with what they used before the feature set is more robust and collaboration between teams inside the company is better.

“Instant bookings delight our law firm partners especially.”

The Future: Cal.com has kept up as AngelList's scheduling needs evolved, and the team would recommend it to other businesses in the industry for its overall quality and usability, and for instant bookings.

Find the full interview with AngelList below:

What specific scheduling challenges were you facing before adopting Cal.com?

We needed complex round-robin scheduling of sales and customer support calls for our team that Calendly wasn't able to deliver.

How did you first hear about Cal.com?

Twitter.

What other tools or solutions were you considering, and why did you choose Cal.com?

Calendly and Chili Piper.

How easy was it to set up and integrate Cal.com into your existing workflows?

We made the move in a few hours. The hardest part was replacing all the Calendly links in our help center, automated emails, and codebase.

What teams or departments within your organization are using Cal.com?

Customer support and sales.

Did you require any customizations, and if so, how was the support from Cal.com in implementing them?

No customizations, everything worked perfectly out of the box.

What integrations have you enabled with Cal.com?

We use webhooks to integrate Cal with our homegrown CRM and our Slack.

How often do you use Cal.com, and for what primary purposes?

Many times per day, for external meetings.

What are the top features of Cal.com that you find most valuable?

The embedded calendar for the contact page on our website, and the instant call feature for premier customers.

Are there any features you wish Cal.com had or believe could be improved?

Nope! Everything is perfect.

How does Cal.com handle timezone differences and availability conflicts for your business?

Time-zone support is accurate and seamless. Setting up your availability is also seamless.

How has using Cal.com affected your team's efficiency and productivity?

The basic scheduling meets expectations, but the instant booking feature enables us to delight our customers and partners.

Can you quantify any time savings or cost reductions resulting from adopting Cal.com?

Not really, because we were already using scheduling tooling. Could probably argue that instant booking saves our customers and partners time from having to wait to speak to us.

What measurable outcomes have you observed since using the tool?

Instant bookings is the best example of a measurable outcome. Time to resolution is important to our customers and partners.

How do your team members feel about using Cal.com?

Good!

Have your clients or customers provided any feedback about scheduling interactions through Cal.com?

Instant bookings delight our law firm partners especially.

How does your experience with Cal.com compare to other scheduling tools you've used in the past?

More robust feature set! Better collaboration with different teams within our company.

Are there any unique aspects of Cal.com that stand out compared to competitors?

Instant bookings.

Has Cal.com adapted well as your business has grown or your scheduling needs have evolved?

Yes.

Would you recommend Cal.com to other businesses in your industry? Why or why not?

Yes. Overall quality and usability, and the instant booking feature.